Shipping policy

Bite Time - Shipping Policy

 

Thank you for shopping with Bite Time! We're excited to get your new gear out to you. Here is what you can expect from our shipping process.

 

1. Order Processing Time

 

We work hard to get your orders dispatched quickly.

  • All orders are processed and packed within 1-2 business days of being placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-volume periods, such as sales or holidays, processing times may be slightly longer.

 

2. Shipping Within Australia (Domestic)

 

We ship to all states and territories within Australia. We use reliable carriers to ensure your order gets to you safely.

  • Free Shipping Offer: We offer FREE Standard Shipping on all Australian orders over $120 AUD.

  • Carrier: All orders are typically sent via Australia Post.

Our Shipping Options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping  3-7 business days $9.99 AUD
Express Shipping  1-3 business days $14.99 AUD
Free Standard Shipping  3-7 business days FREE (for orders over $120)

Please Note: Delivery times are estimates provided by our carriers and are not guaranteed. Deliveries to regional or remote areas may take longer.

 

3. International Shipping

 

At this time, we only ship to addresses within Australia.

 

4. Order Confirmation & Tracking

 

Once your order is placed, you will receive an Order Confirmation email.

When your order has been dispatched, you will receive a Shipping Confirmation email which will include your tracking number. You can use this number to track your order's journey on the carrier's website.

 

5. Incorrect Address or "Return to Sender"

 

  • It is the customer's responsibility to provide the correct shipping address at checkout.

  • If an order is returned to us by the carrier due to an incorrect address, non-collection, or refusal, we will contact you to arrange re-delivery.

  • A re-delivery fee (equal to the original shipping cost) will apply to all orders returned to us for these reasons.

 

6. Lost or Damaged in Transit

 

  • Damaged: If your order arrives damaged, please contact us immediately at info@bitetime.com.au with your order number and photos of the damage, as per our Return & Refund Policy.

  • Lost: If your order has not arrived within the estimated delivery time, please check your tracking information. If it appears to be lost, please contact us at info@bitetime.com.au and we will launch an investigation with the carrier.

 

7. Contact Us

 

If you have any other questions about your order or our shipping policy, please contact us at: info@bitetime.com.au