Refund policy

Bite Time - Return & Refund Policy

 

At Bite Time, we want you to be completely satisfied with your purchase. We stand by the quality of our lures and accessories. This policy outlines your rights and our commitment to you, in line with the Australian Consumer Law.

 

Your Rights Under Australian Consumer Law

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes when an item:

  • Has a problem that would have stopped someone from buying it if they had known about it.

  • Is significantly different from the sample or description.

  • Is unsafe.

  • Doesn't do what we said it would, or what you asked for, and can’t be easily fixed.

If you believe your item is faulty, incorrect, or doesn't meet a consumer guarantee, please contact us immediately at info@bitetime.com.au.

 

Change of Mind Returns

 

We understand that sometimes you might change your mind or order the wrong item. We happily accept "Change of Mind" returns, provided the following conditions are met:

  1. Timeframe: You must contact us to initiate the return within 10 days of receiving your order.

  2. Condition: The item(s) must be unused, unopened, and in their original, resalable condition. All original packaging (including lure boxes or packets) must be intact and undamaged.

  3. Proof of Purchase: You must provide your order number or other proof of purchase.

Please note for Change of Mind returns:

  • Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable service, as we cannot be held responsible for items lost in transit.

  • Refund: Once we receive and inspect the item, we will issue a refund for the product cost. The original shipping costs paid on your order are non-refundable.

 

Faulty, Damaged, or Incorrect Items

 

If the item you received is faulty, has been damaged in transit, or is not what you ordered, please contact us as soon as possible.

  1. Contact Us: Email us at info@bitetime.com.au within 7 days of receiving your order.

  2. Provide Details: Please include your order number, a description of the issue, and clear photos showing the fault, damage, or incorrect item.

  3. Our Action: We will assess your claim and, if valid, we will arrange for a replacement, repair, or full refund (including shipping costs) as required by Australian Consumer Law. We will also provide instructions on how to return the item at our expense.

 

How to Start a Return

 

  1. Get in Touch: Email us at info@bitetime.com.au with your order number.

    • For Change of Mind, state the reason for your return.

    • For Faulty/Incorrect Items, please provide a description and photos of the issue.

  2. Wait for Approval: Do not send items back until you have contacted us. We will review your request and reply with return instructions and a return address.

  3. Pack & Send: Securely package the item to prevent damage.

    • For Change of Mind, you are responsible for return shipping.

    • For Faulty/Incorrect Items, we will provide you with a prepaid shipping label or reimburse you for reasonable return postage costs.

 

Refund Processing

 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card) within 5-10 business days.

If you have any questions about our Returns & Refund Policy, please don't hesitate to contact us at info@bitetime.com.au.