Contact information

Contact Us

 

We're here to help and would love to hear from you! Whether you have a question about our lures (like the Prawnstar or Wobble Gobble), need an update on your order, or just want to share a fishing story, our team is ready to assist.

 

How to Reach Us

 

1. Email (Best for All Enquiries)

For the fastest response, please send us an email at: info@bitetime.com.au

  • For Order Enquiries: Please include your Order Number (e.g., #1021) in the subject line. This helps us find your order details quickly.

  • For Returns/Faults: Please see our Return & Refund Policy first, and include photos of the item if it's faulty or damaged. 

Looking for a Quick Answer?

 

You might find the information you need right away by checking our policy pages:

  • For questions about delivery times and costs: Shipping Policy

  • For questions about faulty items or changing your mind: Return & Refund Policy

 

Our Details

 

Business Hours: Our team operates and responds to enquiries: Monday – Friday 9:00 AM – 5:00 PM AEST (Closed on public holidays)

We aim to respond to all enquiries within 24-48 business hours.

Location: We are a proudly Australian-owned business based in Ayr, Queensland, Australia.